We’ve addressed a persistent issue where video recordings from some Apple devices would appear rotated by 90 or 180 degrees. No recruiter should have to crane their neck to watch a candidate interview. This was caused by inconsistencies in how Safari on Apple devices reports video orientation data.
What We've Fixed:
We have deployed a patch that specifically improves how we detect and process videos recorded on Mac devices using the Safari browser. This will resolve the issue for a significant number of affected users and ensure videos from these devices display correctly.
A Note on Remaining Issues:
The underlying issue may still persist for videos recorded on some iPads. We are continuing to investigate a more permanent and comprehensive solution to account for the inconsistencies in Apple's ecosystem.
We are committed to resolving this completely. Thank you for your patience as we work through the complexities.